 Frequently
Asked Questions
Question: What
are your custom pins made of?
Answer: Custom pins are produced from steel
(iron), copper, or aluminum material. They can be die struck,
etched, printed or molded. Plating is available in gold, silver
(nickel), copper or black (gun metal color). Posts with butterfly
(military) clutch backs are standard on your custom pin.
Q: How long does it take to make the custom
pins and when are they delivered?
A: Production time varies depending on quantity
ordered, the size of each custom pin, the number of colors,
desired effect required and the complexity of the design of
your pin. The custom pins are delivered, normally, 4-5 weeks
after art approval. (Art approval, in this case, refers to the
stage of the production process in which the client can view
an artist's rendering of what the design of the custom pin will
look like). Rush orders are available at a slightly higher cost.
Q: When is payment for all orders due?
A: A deposit is required on all orders. Balance
is due when custom pins are ready for shipment to the customers.
Q: Can I view a sample of your work?
A: Yes. Random samples of custom pins
in the same material as we will use for your custom pins are
available at no charge to view our workmanship. Contact us for
more details.
Q: Can I view a sample of my custom pin before
a mass quantity of the custom pins are produced?
A: Yes. However, viewing samples of your
specific design incurs a mold charge and a processing fee
(the latter is credited to your account when actually placing
the final pin order). Samples of your specific design will add
about 3 weeks to the total production time.
Q: What is the minimum amount of custom pins
that I can order?
A: The minimum custom pin order is 100 per
design for most types of custom pins.
Q: How are all the custom pin orders handled?
A: All custom pin orders are handled on an
individual basis. Materials used are recommended based on desired
effect required, quantity, size, number of colors and complexity
of design of your custom pins. Price is affected by the same
variable criteria. A one time mold/plate charge is required
on most quantities.
Q: Can you customize art work and lettering?
A:Yes. Art work and lettering that require
little completion time can be handled (in house) on the computer
without extra charge. Outside artist help results in a $25 to
$35 charge.
Q: Where are the pins made?
A: Pin-Centives, Inc.utilizes factories from
Canada to the Far East.
Q:How does Pin-Centives, Inc.control the quality
of production?
A: Pin-Centives, Inc.employs quality control
at several checkpoints. We guarantee our work based on the faithful
reproduction of the approved art work.
Q: Does Pin-Centives, Inc.manufacture other
customized products?
A: Yes. A variety of emblematic jewelry can
be made from your design in certain materials. Items such as
tie tacs, earrings, pendants, and key rings are popular.
|
|
|
